Traditional paper approach led to stock inaccuracies and relied heavily on individual knowledge as the system was not consistently reliable to record movements. Additionally, paperwork was often processed twice resulting in unacceptable delays.


Paperwork has been replaced with PHALANX apps which immediately notify the depot logistics team of new orders. Once picked, a delivery note is emailed automatically and the back-office system is updated to reflect operational reality.


By replacing manual processes with PHALANX apps, error, delay and costs have been removed, operational targets have been met and it has significantly improved equipment visibility for operational efficiency.


Photo: © Balfour Beatty

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